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Oct 24 2005

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Making collaboration work

Catching up on my web-browsing over the weekend, I came across an August 2005 Cadalyst article by Michael Dakan describing lessons learned on implementing collaboration systems on US projects. Some key points:

  • Many of the problems are not technology issues at all, but rather basic people issues and human relations management problems.
  • For … collaboration systems to be effective, they must achieve universal participation. If people can bypass the system and fall back on old paper document management techniques … the system will lose much of its usability and effectiveness.
  • An effort must be made to eliminate paper documents ….
  • … with collaboration systems, every effort needs to be made to achieve 100% utilization as quickly as possible.
  • the elimination of “wet signature” approvals and documentation of legal requirements
  • … include adequate training prior to implementation and the inclusion of requirements for use within contract documents.
  • The one overriding ingredient … is achieving good “buy-in” by the users of the system.

To reiterate the opening point, "as is often the case with technology, successful implementation comes down to basic management issues rather than actual technology difficulties."

Permanent link to this article: http://extranetevolution.com/2005/10/making_collabor/

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