I have written in this blog before about ‘Software as a Service’ (SaaS). I recently rediscovered Phil Wainewright who I used to read regularly at ASPnews.com; I am now reading his ZDNet.com Software as Services blog, and I have just picked up on a great abbreviation he devised earlier this year: SoSaaS. Standing for Same Old Software, as a Service, he uses the term to describe:
"Any vendor that takes their existing software and simply delivers it as an online service … their on-demand offering will inevitably be much slower, less flexible and more expensive than rivals that have rearchitected their applications afresh for the on-demand model."
Already, Microsoft has come in for some Wainewright criticism in relation to its CRM application, and I expect they won’t the last. Other traditional software vendors will surely try to pull the wool over their customers’ eyes by applying an "on-demand hosted" label to an existing product, perhaps to buy time as they try to develop a completely new SaaS solution, but they may still face problems if they don’t also transform some of their sales and customer support processes to suit the new paradigm.