"A load of old SoSaaS" is how Phil Wainewright describes SAP’s latest offering in the CRM sphere. The fundamental flaw is that SAP does not fully embrace the on-demand model at all; instead it sees the on-demand model as a way to get people to try out SAP’s application at a small-scale and then migrate to a larger – and more expensive – locally-hosted system:
"If [SAP] really wanted to deliver all of the customization capabilities that customers actually want, it would build them into the configuration options of its on-demand offering. But doing that would undermine its bread-and-butter on-premises offering."
Phil’s follow-up posting ("Big guns firing blanks at on-demand CRM") is just as dismissive. He portrays the giants of enterprise software responding to on-demand solutions by adopting a strategy of ‘running around squawking a lot with their eyes and ears covered up’. Good stuff, Phil!