From property viewing to post-occupancy reviewing (updated)

Why stop at creating apps to sell luxury homes, when all built assets could have an online owner’s manual and feedback loop?

Working in technology for the construction and property sectors, I have long been interested in the use of mobile tools and applications, and the industry’s enthusiasm for apps shows no signs of abating.

For example, luxury home builder Banner Homes has launched an iPad app (developed by UK midlands digital agency Adsynergy) to support property viewings. The Banner Homes MyPad app provides the 360 views, plans, digital brochures and video you’d expect in a marketing tool, but also highlights features not visible at first glance during a traditional viewing: the technologies, energy saving measures and design features behind the scenes.

Banner Homes ipad

“From soundproofed solid floors and underfloor heating to room control functions, smart home control, room temperature control, suited keys and en-suite downlights, the app gives an architect’s eye view of the often concealed features that make Banner Homes properties such luxurious abodes,” gushes Adsynergy’s news release.

The Banner Homes MyPad app apparently runs on wall-mounted iPads found in a selection of Banner show homes. These allow customers to navigate through some of the concealed features in the homes and see how they work.

After-sales service?

Post-purchase, I assume the app could also be used by new home owners or tenants as a manual. If so, what isn’t explained is if, or how, the app might be updated. For example, some of the embedded building control systems will include software that may be periodically updated by the vendors – will Banner Homes’ app also be updated? Banner Homes could conceivably also use the app as a customer service tool, responding quickly to any owner queries, etc, or capturing – even sharing! – user reviews and feedback (post-occupancy evaluation) so that the planning, design and construction of future Banner developments is continuously improved.

There are interesting parallels between this consumer-oriented technology and the requirements of facilities managers in public and commercial buildings. Upon handover, they need a wealth of information about the operation and maintenance requirements of their built assets and the fixtures and equipment inside them. Traditionally, these were met by the handover of boxes of drawings and documents (latterly, CDs or DVDs too, or – occasionally – cloud-based digital archives), but the development of building information modelling (BIM) is creating an opportunity for future information requirements to be planned during design and construction rather than post-construction.

Equipped with iPads (other tablets and smart devices are available), building owners and operators can then ‘hit the ground running’ with a working and automatically-updated facilities management system already in place, and – in an ideal world – feedback mechanisms to report building performance metrics, issues and ideas back to the people who created the asset so that they incorporate suggestions into their next projects.

(Such BIM for FM issues will be discussed at a ThinkBIM half-day conference in Leeds on 10 July 2013.)

3D photography-based models by Floored

A version of this post was originally published on my blog last month. Since then, two friends (US-based Carol Hagen and UK-based James Burt), have separately both alerted me to a 3D photo modelling tool called Floored. The New York, US business recently featured in a Dragons Den-type contest, and the first six minutes of the YouTube video summarises the offering well.

The assembled model reminded me a lot of 3D models created from laser-scans of existing buildings. Having seen simple site photo management platforms such as JobsitePM which collate ordinary photographs of construction photographs and relate them to site progress, its got me thinking about how a tool such as Floored could be used, perhaps in conjunction with building information models (BIM). For example, it might be used to do periodic scans (before, during and at completion) so that owners, end-users and managers could see photographically what was actually installed where – behind walls, in floors and ceilings, etc. Coordinated with an information model, this would provide accurate visualisation of as-built, as-photographed built assets.

The Floored models might also look good in Banner Homes style property information tools, and I where asset owners are sharing building information through platforms such as Honest Buildings (post), these might add extra information and sparkle to their presentation.

Permanent link to this article: