London-based Createmaster describe themselves as “experts in process led, construction information handover management”. The business provides a combination of hands-on document management services and software-based services; its digital handover documentation services are managed using an online application called DocumentPark, and include:
- Operation & Maintenance Manuals (O&Ms)
- Health & Safety Files
- Asset Registers & Planned Preventative Maintenance Schedules
- BIM integration
- Hosting & archiving
Such services pitch them directly against another London-based firm, Dome Consulting’s Dome Connect, which built on the parent company’s experience in providing commissioning and handover consultancy (see my February 2014 post). The online document hosting also pitches them against the handover information services included in SaaS construction collaboration vendors’ platforms. BIW Technologies (later Conject, and now part of Aconex) pioneered the online compilation of Health and Safety File information in the early 2000s (post), while Aconex initially (2011) partnered with and later (June 2012) acquired an Australian based online manuals business called Grazer. Similar services are also provided by UK-based rivals such as Viewpoint for Projects, Asite and Business Collaborator.
As well as DocumentPark, Createmaster also provides a cloud-based platform aimed at building residents called Resi-Sense, and – alongside its document-centric support services and software – has some building information modelling (BIM) capabilities; it has worked with BIM consultancy partner Ibsecad to create a hosted model environment linked to its DocumentPark solution.
Createmaster also has links with Melbourne, Australia-based QA Software, provider of the Teambinder collaboration application (July 2013 post). Createmaster managing director Brian Dodsworth is also MD of QA Software (UK) Ltd (formerly Createmaster Solutions), and the two businesses share a City of London address in Paul Street. The London-centric nature of the business is clear from the range of case studies shown on the website – the vast majority of its projects have been in London and the south-east of England.