Tag Archive: customer service

Feb 03 2015

SaaS social support

Using social media for customer support is commonplace in many global corporations but old-school construction SaaS vendors lag behind new start-ups in its adoption. Use of social media for customer service has been on my mind a bit recently. Last week, I provided some Twitter training to CIOB branch administrators and one of the questions related to …

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Permanent link to this article: http://extranetevolution.com/2015/02/saas-social-support/

Mar 15 2011

Online collaboration for marketing and sales

Enhancing customer service is one area where many AEC firms could do better, and web-based tools can help support marketing and sales activities. Show Document and VeriShow I wrote about the SaaS generic design review application Show Document about 18 months ago. I didn’t devote much time to it from a construction perspective as it …

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Permanent link to this article: http://extranetevolution.com/2011/03/online-collaboration-for-marketing-and-sales/