Tag Archive: service level agreements

Mar 02 2011

The Role of Cloud Computing in Commercial Property

Last Thursday I went to the London HQ of the Royal Institution of Chartered Surveyors for the breakfast-time launch of a new RICS report on cloud computing (download; see also RICS news release) written by Andrew Waller and Bob Thompson of Remit Consulting. Having been working in and writing about Software-as-a-Service for more than a …

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Permanent link to this article: http://extranetevolution.com/2011/03/the-role-of-cloud-computing-in-commercial-property/

Permanent link to this article: http://extranetevolution.com/2010/11/incite-innovates/

Nov 21 2008

SaaS – software, service and trust

Courtesy of a news item on InternetNews.com, I learned that enterprises’ desire to offload costs associated with maintaining their own software or storage infrastructures doesn’t automatically mean a boom for Software-as-a-Service (SaaS) vendors. While the technology – the Software – is undoubtedly important, so is the Service. SaaS customers need to be able to trust …

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Permanent link to this article: http://extranetevolution.com/2008/11/saas-software-service-and-trust/