Large enterprise SaaS adoption on the rise


Large enterprise adoption of Software-as-a-Service (SaaS) has increased by a third over the last year, according to a survey by analyst firm Forrester Research. In a report published last week (Competing in the Fast-Growing SaaS Market – just US$279), it said SaaS adoption in large enterprises now stands at 16 percent, up a third on the previous year’s 12 percent (see ZDnet news story). The survey was based on research conducted among 1,017 technology decision makers.

Of those surveyed, 46 percent said they were interested in or planning to deploy SaaS applications, while 37 said they were not at all interested. The most popular uses for the SaaS model were in human resources, collaboration and customer relationship management. North American companies are the heaviest users of SaaS with approximately double the utilisation rate of European firms.

The biggest barrier to SaaS adoption appears to be integration; other notable adoption barriers identified in the survey were total cost of ownership and security concerns.

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