Using social media for customer support is commonplace in many global corporations but old-school construction SaaS vendors lag behind new start-ups in its adoption. Use of social media for customer service has been on my mind a bit recently. Last week, I provided some Twitter training to CIOB branch administrators and one of the questions related to …
Tag: customer service
Feb 03 2015
SaaS social support
- By Paul Wilkinson in AEC, Blogs, Business/Financial, Collaboration, Functionality, Marketing, People issues, SaaS, Vendors, Web 2.0
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3 February 2015
Permanent link to this article: https://extranetevolution.com/2015/02/saas-social-support/
Mar 15 2011
Online collaboration for marketing and sales
- By Paul Wilkinson in AEC, Blogs, Business/Financial, Collaboration, Functionality, Future, Internet, Marketing, Mobile, People issues, SaaS, Vendors, Web 2.0
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15 March 2011
Enhancing customer service is one area where many AEC firms could do better, and web-based tools can help support marketing and sales activities. Show Document and VeriShow I wrote about the SaaS generic design review application Show Document about 18 months ago. I didn’t devote much time to it from a construction perspective as it …
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Permanent link to this article: https://extranetevolution.com/2011/03/online-collaboration-for-marketing-and-sales/
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In Extranet Evolution, Paul Wilkinson covers the latest developments in SaaS, mobile, BIM, and other software technologies in construction. He also co-presents the #contech video news show AECTechTV.
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Paul Wilkinson
Paul Wilkinson
Construction information technology specialist with extensive experience of the UK architecture, engineering and construction and ICT markets (among others). Also does PR and marketing.