Service level agreements

Look around for a conservative, risk-averse profession – other than construction – and you might think about the legal world. I spoke about the construction industry’s use of project extranets at last year’s Legal IT Directors Forum at Gleneagles, and heard how some UK law firms were already embracing such technologies. I will be keeping an eye on this legal technology blog after I found a link to an interesting CIO article on service level agreements (the same author, from Xerdict, also produces a potentially useful legal extranet blog).