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Oct 29 2009

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Meridian user forum

Thanks to a news release published on AECcafe.com, I have learned that Meridian Systems, US-based provider of project management solutions including Prolog and Proliance, has created an online forum for users of its products. The platform – the screenshot suggests it is essentially a discussion board – is intended to help Meridian customers collaborate and share tips, to answer technical questions and to help customers and partners connect with each other. It now has over 500 users (but doesn’t say how long it’s taken to reach that milestone).

According to the news release, Meridian is encouraging people to join the site. I’ve applied and got a message saying my “account is pending approval” – thought I’m not sure if I’ll get much further as I’m not a Meridian user. It says the forum is “a key component of the Meridian SupportLink Website… available to Meridian customers with active support and maintenance agreements”.

[Update (2 November 2009): Received email today saying: “we can only approve accounts for customers that have purchased Meridian products. As of current, I do not see any under your name. If I am mistaken, please provide me with your Meridian serial number so I can verify your purchase.”]

Contrast this closed approach with the more Web 2.0-savvy open approach adopted by UK collaboration vendor Asite who launched their online community in June (see also my pwcom post, Asite community: the first 100 days). I was able to login without approval and was soon getting direct feedback from Asite staff (even though I am not an Asite customer).

Permanent link to this article: http://extranetevolution.com/2009/10/meridian-user-forum/

2 comments

  1. wsmith@thecramgroup.com

    Paul, we work with their products a lot and this appears to have been launched to enable better collaboration (than the traditional support ticket systems) for existing customers vs. a sales/marketing tool of any kind. I think it is closed, in part because there are already several other fairly active public forums (which they do participate in) related to their products that are self run by the fairly large install base (in US Market Terms).

  2. PaulWilkinson

    Thanks for that additional explanation, Wes. Very helpful. Any pointers you can offer to those interested in looking at the public forums?
    Regards – Paul

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