Tag Archive: helpdesk

Oct 22 2008

A SaaS code of conduct?

Phil Wainewright, one of my favourite SaaS (Software-as-a-Service) bloggers, wonders whether it’s Time for a SaaS code of conduct. He mentions another recent Gmail outage, and makes the valid point that SaaS outages tend to get much more publicity than internal corporate Microsoft Exchange outages (and “Microsoft only warranties the CD the software comes on. …

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Permanent link to this article: http://extranetevolution.com/2008/10/a-saas-code-of-conduct/