Tag: Service Level Agreement

Nov 23 2010

Risk reduction or scare-mongering?

By Paul Wilkinson in AEC, Business/Financial, Collaboration, Functionality, Legal, People issues, SaaS, Vendors
23 November 2010

New guidance from Wren Insurance on “cloud technology” seems pessimistic and even outdated. In this post, I take a detailed look at how construction collaboration technology vendors have, since 2000, responded to similar objections. Legal issues of collaboration In 2004, David Whitton of Wren Insurance, one of the UK construction industry’s leading providers of professional …

Permanent link to this article: http://extranetevolution.com/2010/11/risk-reduction-or-scare-mongering/

Oct 22 2008

A SaaS code of conduct?

By Paul Wilkinson in Blogs, Collaboration, Functionality, Internet, Legal, Marketing, People issues, SaaS
22 October 2008

Phil Wainewright, one of my favourite SaaS (Software-as-a-Service) bloggers, wonders whether it’s Time for a SaaS code of conduct. He mentions another recent Gmail outage, and makes the valid point that SaaS outages tend to get much more publicity than internal corporate Microsoft Exchange outages (and “Microsoft only warranties the CD the software comes on. …